FAQs

1. How do I use My Emergency Network in case of an emergency? Answer: Simply open the app and activate the emergency button. This connects you to 911 services for swift assistance, with options for additional information and location reporting.

2. How do I enable location services on the app? Answer: Go to app settings and select 'Allow Once' or 'Allow When Using App' to ensure your Emergency Network receives your exact location.

3. What should I do if 911 text messaging is not working in the app? Answer: Contact 911 directly using your phone and text your emergency contacts with specific information about your situation.

4. What if I am traveling and don't know my exact location? Answer: Use the 'MAKE AN AUTOMATED ASSISTED CALL TO THE LOCAL COUNTY SHERIFF' feature. This sends your coordinates to the closest Sheriff dispatch, forwarding your location to the 911 Emergency Dispatch.

5. How secure is my data within the app? Answer: Your data is highly secure. We prioritize data security and adhere to strict privacy policies for the confidentiality and integrity of your information.

6. Are there any subscription fees for using the app? Answer: Currently free for 30 days, the app costs $9.99 per month, there may be premium plan options in the future, ensuring accessible options for users.

7. How can I get assistance if I encounter issues with the app? Answer: Visit our support section within the app for troubleshooting or contact our customer support team directly through the app or at send us an email through our website, myemergencynetwork.com.

8. Will there be updates to the app in the future? Answer: Yes, we are committed to continual improvement, with future updates including new features and optimizations based on user feedback.

9. How does My Emergency Network foster community engagement? Answer: By facilitating communication during emergencies, the app promotes a culture of proactive cooperation, ensuring communities support each other in times of need.

10. In the case your attempt to contact 911 through TEXT via our app, and it returns the following message (or one

similar with this verbiage):  “We are unable to receive text which include recipients and/or attachments.

Please contact us via text with specific information pertaining to your emergency or call 911 directly using your phone.”

Call 911 and text your emergency contacts.

If you are traveling outside your home and are not familiar with specific information about your exact

location try using the “MAKE AN AUTOMATED ASSISTED CALL TO THE LOCAL COUNTY SHERIFF”.  The exact location ‘coordinates” will be sent to them via an automated voice call to the closest Sheriff dispatch so they can forward your location information to the 911 Emergency Dispatch.